Privacy Policy
Effective Date: January 1, 2024
Importadora Don Cruz ("IDC," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting www.importadoradoncruz.com, purchasing products, creating an account, or otherwise interacting with our business.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We may collect the following categories of information:
Personal Information
\When you place an order, request a quote, create an account, subscribe to our communications, or contact us, we may collect:
- Full name
- Company name
- Shipping address
- Billing address
- Email address
- Phone number
- Payment information (processed securely through third-party payment providers)
- Tax ID or Resale Certificate (for wholesale customers)
Business Information
Wholesale and reseller customers may also provide:
- Business name
- Business license information
- Resale certificate
- EIN or Tax Identification Number
- Purchase history
Automatically Collected Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referral website
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide wholesale pricing
- Verify reseller eligibility
- Ship products
- Process payments
- Respond to inquiries
- Improve customer service
- Personalize your shopping experience
- Send order confirmations
- Provide shipping updates
- Send promotional emails (only if you opt in)
- Detect fraud
- Maintain website security
- Comply with legal obligations
3. Payment Information
Importadora Don Cruz does not store your complete credit or debit card information.
Payments are securely processed through trusted third-party payment processors.
4. Cookies
Our website uses cookies to:
- Remember shopping cart items
- Save customer preferences
- Improve website functionality
- Analyze website traffic
- Measure advertising performance
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
5. Marketing Communications
If you subscribe to our newsletter or promotional communications, we may send:
- Product announcements
- Promotions
- New arrivals
- Sales
- Educational content
- Company updates
You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.
6. Information Sharing
We do not sell your personal information.
We may share your information only with trusted service providers necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email marketing providers
- Customer service platforms
- Fraud prevention providers
- Government agencies when legally required
All third parties are expected to protect your information and use it only for the services they provide.
7. Wholesale Customer Information
Information submitted for wholesale account approval, including resale certificates and business licenses, is used solely to:
- Verify business eligibility
- Establish wholesale accounts
- Maintain tax compliance
- Process wholesale orders
We do not share this information except as required by law or with service providers assisting in account administration.
8. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
9. Data Retention
We retain your information only for as long as necessary to:
- Fulfill orders
- Maintain business records
- Comply with tax and legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, it is securely deleted or anonymized where appropriate.
10. Your Privacy Rights
Depending on your state of residence, you may have rights under applicable privacy laws, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Request a copy of your personal information
- Opt out of certain marketing communications
- Appeal certain privacy-related decisions, where applicable
To exercise your rights, please contact us using the information below.
11. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will promptly delete it.
12. Third-Party Links
Our website may contain links to third-party websites.
Importadora Don Cruz is not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.
13. International Visitors
Our business operates in the United States. If you access our website from another country, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.
14. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA)and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, request deletion of eligible information, and correct inaccurate personal information, subject to applicable legal exceptions.
Importadora Don Cruz does not sell or share personal information for cross-context behavioral advertising.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be posted on this page with a revised Effective Date.
16. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Importadora Don Cruz
Website: www.importadoradoncruz.com
Email: info@importadoradoncruz.com
Business Hours: Monday–Saturday 9am-6pm
© Importadora Don Cruz. All Rights Reserved.
Copyright © 2026 Importadora Don Cruz LLC - All Rights Reserved.